Terms of Service

Stateway Auto Transport Inc. firmly believes that it is in the best interest of the customer to know and read all the "fine print" before making a decision about shipping their vehicle. The following is an exact copy of our contract's entire Terms and Conditions.

*Please be advised that our Terms and Conditions are based on the Industry Standards and Regulations.

Customer and Stateway Auto Transport Inc. Agree To The Following:

Customer acknowledges and agrees that Stateway Auto Transport Inc. is hereby authorized to arrange the shipment of the vehicle(s) stated in this agreement from the area of origin specified to the area of destination specified.

Customer agrees to inform Stateway Auto Transport, Inc. prior to transport and pre-approve any/all over-sized (dual or oversize wheels, extra-large, racks, lifted, limo, etc.) and/or inoperable (unable to be driven on its own) vehicle(s). If Customer fails to do so an over-sized and/or inoperable vehicle fee of $300 will be imposed and must be paid in full prior to delivery of vehicle(s).

Customer shall prepare the vehicle for shipment by removing all non-permanent outside mounted luggage and other racks prior to shipment, and securing all loose parts and fragile or protruding accessories. Customer releases any claims for damages unable to detect due to poor weather conditions, poor lighting conditions or vehicle's dirty condition, and damage caused by Customer’s failure to fulfill these obligations. No vehicle(s) shall contain more than ¼ tank of fuel during transport.

Customer acknowledges that Stateway Auto Transport Inc. does not authorize personal belongings in the vehicle(s) and that items are not covered by carrier insurance and agrees that choosing to do so is completely at personal risk. Customer agrees to remove all personal or household items from vehicle(s) prior to shipment. Luggage and personal property must be confined to trunk, not exceeding 100 pounds. Neither Stateway Auto Transport Inc. nor the carrier are responsible for personal items left in vehicle, nor for damage caused to vehicle from excessive or improper loading of personal items. The following items are not allowed to be inside the vehicle(s) during shipment: electronic equipment, valuables, plants, live pets,  flammables, ammunition, explosives, firearms,alcohol, drugs or contraband.

Customer acknowledges that the transport truck is subject to inspection by the DOT and the Authorities of the law at every state line and can be fined up to $10,000 if found to be carrying household goods, or any and all illegal substances. The car is subject to being impounded,  in such event, Customer hereby releases Stateway Auto Transport Inc. from any and all responsibilities and acknowledges that all fines, fees and expenses will be passed to the owner of the car. Customer agrees that there will be no car rentals arising from a delay in the delivery, pickup and/or damage of vehicle(s) and Stateway Auto Transport Inc. shall not be liable for car rentals at any time whatsoever.

Stateway Auto Transport Inc. agrees to provide a carrier to transport the vehicle(s) as promptly as possible. Customer agrees to release Stateway Auto Transport Inc. of any or all responsibility due to poor weather conditions, road conditions and any Acts of God. All delivery dates and times are only estimates. Stateway Auto Transport Inc. cannot guarantee pick-up or delivery of vehicle(s) on a specified date or time.

Customer authorizes Stateway Auto Transport Inc., its subcontractors, agents and employees to jointly or separately operate and transport the vehicle(s) in any manner necessary between its pick up location and the destination to fulfill the obligations under this Agreement.

The assigned carrier, solely, is responsible for the condition and/or damage of your vehicle while it is in his possession. In such event, the carrier solely shall be responsible for all obligations to Customer. Stateway Auto Transport Inc. will share the carrier insurance policy information upon request but is not the entity responsible for any damages. Customer shall file all claims with the carrier identified on the Bill of Lading and hereby releases Stateway Auto Transport Inc. from any and all claims arising out of or related to any actions or inactions of the carrier. All claims must be noted and signed for at time of delivery, and submitted in writing to the assigned carrier within the terms of that carrier's Bill of Lading.

Customer has the option to cancel at any time prior to 72 hours of scheduled pick-up, and deposit will be refunded in full. In the event the Customer chooses to cancel after a carrier has been assigned, scheduled and dispatched to the vehicle(s) pick-up location, a $100 cancellation fee, along with the customer deposit, will be imposed and collected by Stateway Auto Transport Inc.

Stateway Auto Transport Inc. reserves the right to refuse the transport of any vehicle(s), in such event Customer will be fully refunded the original deposit.

This supersedes all prior written or oral representation of Stateway Auto and constitutes the entire agreement between shipper and Stateway Auto and may not be changed except in writing signed by an officer of Stateway Auto.

Stateway Auto Transport Inc. is licensed by the U.S. Department of Transportation (FMCSA). MC-486421 / US DOT 1235288.

*If you wish to provide us your information over the phone, then simply call our toll free number at 1-877-848-7474.

Customer Comments

You folks did a great job getting my truck here. You picked it up in a timely manner and your driver was very courteous. I would give you folks a 5 on this job.

Steve

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F.A.Q's.

How does the process of shipping my vehicle work?

Once we receive the required paperwork, and your deposit is secured, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver to schedule the pick up time. Because we are a carrier and broker, the number of drivers that we work with is significantly larger than other companies that are...

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Contact Info

Stateway Auto Transportation
Wheeling, IL 60090

Hours of Operation

Mon - Fri

9am - 6pm CT

Sat - Sun

12pm - 5pm CT

Contact Us by Phone

Toll Free

1-877-848-7474

Local

1-847-215-4724

Contact Stateway Auto Now

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